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NAVTOR
NAVTOR
SME(Technical/Marine Executive)-Product Support
IT-maintenance/operations • India
Marine engineer
Bachelor of Technology in Marine Engineering
Brief Description SME will be responsible to ensure that all marine & technical aspects of the application are kept up to date & ensure that clients receive a proper response to queries raised on such aspects of product. The aim would be to ensure that through daily interactions, the SME is able to proactively look for gaps, carry our research & proactively discuss with HOD to find solutions. SME will report to the Head of Operations, DL & in his absence liaise with the MD. Job Overview, Roles & Key Responsibilities • Assisting the Product as a Subject matter expert. Understand the scope and application of the product, including applicable regulatory compliances such as MARPOL; SOLAS ; INTERTANKO ; EUMRV Other relevant applicable conventions, Industry guidelines & recommendations Practical application of regulations within the product • You would be an integral part of the product support team and will supervise/guide the agents or take upon yourself in responding to client emails with technical queries • Collaborate with the testing and development teams to ensure that new features and updates are thoroughly tested and meet quality standards & User guides updated at regular intervals • Act as a Client/Company interface for critical queries, important communication and will engage with the client to ensure agreed milestones and targets are completed. • Responsible for creation of company specific Log modules, reports and testing of the same. You will also be required to assist the product test team for keeping the model vessel updated with correct syntaxes, maintain indexes of logs. • Carry our audits to ensure that Change form requests & management of checklists is being accurately completed & challenges being promptly brought to the attention of HOD. • Participating in Client meetings, demos and developing Marketing and Training material • Contributing to the Analytics team towards building dashboards & other performance matrix. • Contribute to company knowledge database and case studies, by sharing experiences and provide suggestions to HOD for improving customer service and internal processes. • Achieve agreed KPI’s & any Ad-hoc tasks assigned by the HOD/MD. Required Qualification For Ex-Marine Engineer – BE (Marine Engineering), holding Class IV M.E.O License. Sailed as a 3rd or 4th Engineer for at least 24 months. (Ex-tanker experience shall be preferred). For Ex-Navigating Officer – Holding 2nd Mates License. Sailed as 2nd Officer with a sailing experiencing as Junior officer of atleast 18 months. If sailing experience is less than 24 months, then should have relatable shore experience. Required Skills/Behaviours to be successful in this role • Ability to think ahead, navigate ambiguity, determine priorities & proactively engage based on business priorities. • Skill - Well conversant with Microsoft Office package & tech savvy to pick up technical details and make efficient use of various software’s & dashboards once training is imparted. • Excellent communication skills, verbal, and written ability to thrive in a deadline-driven, team environment, while also delivering independent results. • Driven, enthusiastic, and highly motivated high attention to detail • Willingness to respond to out of hours calls/emails relating to urgent queries is a requirement for this role.
11d
NAVTOR Hellas SA
Customer Service Specialist
Other • Greece
As we are continuously growing, we are now looking for a person to join our Customer Service Team. We are proud of our strong brand reputation – making life easier for our customers with quick responding support. Core Accountabilities Respond customer inquiries about company’s products and services via email or phone. Register and maintain customer database, activate services, pre-define customers’ portfolio, and follow up subscription services. Prepare quotations, process incoming orders, and deliver products in an efficient and timely manner. Handling order cancellations, product returns and resolve any disputed invoices. Providing help and support to customers for any software issue or portal access. Identify and escalate issues to supervisors Qualifications Relevant qualification/experience (minimum two years) in a relevant and/or customer-facing role within a similar sector Skills & Experience - Essential Great reliability, dependability, adaptability, and consistently perform at a high level. Strong knowledge of the product or service to provide accurate and helpful information to customers. Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses. Good understanding of technology and software systems. Fluent English Excellent IT skills including Microsoft packages, Word, Excel, PowerPoint or equivalent Excellent written and verbal communication skills Desirable Equivalent working experience (2 years+) in marine technology industry
27d
NAVTOR India
Analyst-Product Support
Support • India
Communication
Motivation
Brief Description Support Analyst is responsible for providing primary technical support for company customers and end-users i.e., Vessels. One of their primary jobs is to respond to service tickets and assist with all technical related issues including software installations, hardware malfunctions, network failures & operational issues (under guidance from SME). Job Overview, Roles & Key Responsibilities • Provide product support, assistance to customers & update status on the dashboard promptly. • Responding to technical support tickets under guidance of SME. • Create vessel configurations. • Carry out and oversee installations on board. • Maintain documentations for all support activities including product development, enhancement, and marketing activities. • Provide product trainings to staffs and customers. • Document all support activities, customer issues and resolutions for ready reference. • Identifying the nature of the hardware, software, or networking issue and escalate it to concerned team with assistance of Manager. • Managing client wise progress status for trial vessels & follow up on the pending items. • Rotational Support (as per the roster) to customer on weekends. • Navbox Backoffice Operations • Adhere to the process document and Guidelines without deviations. • Achieve agreed KPI’s given by the reporting Manager. • Any Ad-hoc Function as assigned by the reporting Manager Minimum Qualifications: Graduation in IT from A or B grade colleges with Good academic scores. Trainee Marine Engineer with a minimum sailing experience of 6 months. Required Skills/Behaviors to be successful in this role a) Excellent communication skills, verbal, and written ability to thrive in a deadline-driven, team environment, while also delivering results. Driven, enthusiastic, and highly motivated high attention to detail and ability to multitask. b) Familiarity with networking systems, protocols & knowledge of remote desktop support systems c) Well conversant with Microsoft Office package & tech savvy to pick up technical details and make efficient use of various software’s & dashboards once training is imparted. d) Willingness to respond to out of hours calls/emails relating to urgent queries is a requirement for this role. We can offer A chance to join an engaging team of brilliant people with in-depth expertise and industry experience An opportunity to make an impact on the decarbonization of the shipping industry Competitive benefits Innovative tasks and development Development possibilities
33d
NAVTOR India
Senior Software Engineer
Software development • India
Communication
Commitment
Attention to details
Accepting criticism and guidance
Full Stack Developer
Angular
Demonstrating curiosity
Demonstrate willingness to learn
JOB SUMMARY A Software Developer must build, design, and implement functional programs. You will work with other Developers and Product Managers throughout the software development life cycle. In this role, you should be a team player with a keen eye for detail, strong problem-solving skills, and a good sense of design. Your goal will be to design and build efficient, scalable programs and systems that effectively serve user needs. As a Senior Software Engineer, you'll work in a constantly evolving environment, driven by technological advances and the strategic direction of the organization. You'll be responsible for designing architecture, creating, maintaining, auditing, and improving systems to meet user and business needs—often in collaboration with systems analysts or architects—while testing both hardware and software systems to diagnose and resolve issues. The role also includes designing system components, writing diagnostic programs, and developing clean, efficient code for operating systems and software to ensure performance and reliability. You’ll also be expected to make informed design and development recommendations for future system enhancements. Job Overview, Roles & Key Responsibilities Senior Software Engineer is accountable for: Designing and developing scalable, maintainable C# APIs. Designing and building Angular applications optimized for mobile and tablet form factors. Collaborating with architects and product managers to design application workflows, user interfaces, and overall system architecture. Debugging and resolving issues using modern tools and techniques to identify the root cause of production problems. Performing database operations, including schema design, query optimization, and data integrity checks. Creating and maintaining CI pipelines, release processes, and automated deployment workflows. Developing scripts, tools, and utilities to automate tasks and detect issues proactively. Ensuring all design and implementation decisions align with system performance, security, and scalability requirements. Contributing to code and design reviews to maintain code quality and adherence to best practices. Performing other duties as assigned, with a focus on continuous improvement and innovation. Minimum Qualifications: Must have Graduation/Post Graduation in Computer Science from A or B grade colleges with Good academic scores. Must have at least 7-10 years relevant work experience with development background. Must have Coding skill on C#, sql server and C# entity framework Must have Over 3 years of experience in front-end web development with strong programming skills in HTML5, CSS3, SASS/LESS, Bootstrap Proficient in using modern front-end tools and workflows including Redux, Webpack, Angular CLI, and Gulp for efficient and scalable application development. Experienced in code refactoring to improve performance and maintainability, while ensuring adherence to coding standards and industry best practices. Must have Experience designing and implementing web services (REST, GraphQL, etc) Must have experience Conducting code reviews Must have Understanding and applying SOLID principles Must have experience Working with microservices architecture Hands-on experience in designing and implementing scalable solutions Must have Experience with client-side architecture and design patterns Must have Habit of writing clean C# code that is easy to read Required Skills/Behaviors to be successful in this role Excellent communication skills, verbal, and written Ability to thrive in a deadline-driven, team environment, while also delivering results. Driven, enthusiastic, and highly motivated, high attention to detail and ability to multitask. Must have Exceptional learning skills We can offer A chance to join an engaging team of brilliant people with in-depth expertise and industry experience An opportunity to make an impact on the decarbonization of the shipping industry Competitive benefits Innovative tasks and development Development possibilities
60d
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